All products are strictly for in-vitro laboratory research purposes only. They are not intended for human or animal self-administration, therapeutic use, food, drug, or any diagnostic application. Purchasers accept full legal responsibility for compliance with applicable local laws and regulations.

All compounds are supplied as lyophilised (freeze-dried) powder in sealed vials. Lyophilisation maximises shelf stability and allows for long-term storage. Bacteriostatic water for reconstitution is available separately in our supplies section.

Every batch is 98%+ purity by HPLC, with many above 99%. The exact figure for each batch is on its Certificate of Analysis.

Most compounds are held in stock for immediate dispatch. Some compounds are marked “Out of stock” when a batch has sold through and a new production run is being tested. Use the “Notify me” option on any out-of-stock product to be emailed when it returns.

Yes — contact us via our Contact page. We evaluate new compound requests based on research demand, synthesis availability, and testability. If we can source and verify a compound to our quality standards, we’ll add it to the catalogue.

Purchasers must be 18 or over and confirm that products are for legitimate in-vitro laboratory research. By completing a purchase, the buyer accepts full legal responsibility for compliance with local regulations governing research chemicals in their jurisdiction.

We accept Pay by Bank, which lets you approve the payment in your banking app with no card details needed, and bank transfer. UK customers pay by Faster Payments, which usually arrives within 2 hours. European customers can pay by SEPA transfer, and customers elsewhere by SWIFT, all in GBP. Our account details and your order reference are shown once you place your order and are emailed to you.

Once your order is dispatched you’ll receive an email with your tracking number. UK orders go by Royal Mail Tracked 24, and EU orders by Royal Mail International Tracked or tracked courier, duties paid.

Orders can be modified or cancelled before dispatch. Contact us at support@aurum-labs.co as soon as possible with your order reference. Once dispatched it cannot be cancelled, but you may be eligible to return it — see our Returns Policy.

We ship to the United Kingdom and all 27 EU member states. All orders ship in insulated cold bags. If your country isn’t listed at checkout, we’re unable to ship there.

Orders are dispatched within 24 hours of payment clearance, Monday to Friday. Your tracking number is emailed as soon as it ships.

All orders are kept refrigerated until dispatch and shipped in insulated cold bags. Lyophilised peptides are stable at ambient temperature for short periods, so this keeps them well protected during normal transit times.

Shipping costs are calculated at checkout based on your delivery address. For European orders, any import VAT and customs charges are also shown and prepaid at checkout, so there is nothing to pay on delivery.

No. Import VAT, EU customs duty and customs handling for your country are added as a separate line at our checkout and paid then, so there is nothing to pay on delivery. The charge is your country’s VAT rate applied to the goods, delivery and duty, plus the EU’s flat €3 duty for each different product (EU parcels up to €150), plus the carrier’s handling fee. The exact figure is shown before you pay. UK orders are domestic sales and carry no customs charge of any kind. See our Import VAT & Customs page for more detail.

If any item arrives damaged or your order is incomplete, contact us at support@aurum-labs.co within 48 hours of delivery with your order number and photos of any damage. We will arrange a replacement or refund promptly.

Every batch is purity tested by HPLC before it ships, and comes with a Certificate of Analysis showing the batch number, manufacturing and test dates, and purity result. Our bestsellers are also sent to Janoshik, an independent third-party lab, to confirm identity and purity.

Each product page links to the Certificate of Analysis for the current batch. If you need the CoA for a specific batch, contact us with your order reference.

Our bestsellers are independently tested by Janoshik, a third-party analytical laboratory. Their reports are linked on the product page as ‘Janoshik Lab Report’ and can be verified on Janoshik’s website using the task number and key shown. Every batch also comes with its manufacturer’s Certificate of Analysis.

Keep sealed vials refrigerated at 2–8°C, protected from light and moisture. For longer-term storage, a freezer at around -20°C is ideal. Before opening a refrigerated or frozen vial, let it reach room temperature so moisture doesn’t condense inside. Storage conditions for each batch are shown on its Certificate of Analysis.

This is normal. Lyophilised peptides are freeze-dried into a very small amount of powder, so a few milligrams can look like a thin film, a small pellet or a light dusting on the bottom or sides of the vial. Most compounds are white, but some, such as GHK-Cu, are coloured. If you’re unsure about a vial, contact us with your order number and a photo and we’ll check it for you.

Some countries restrict the import of research peptides or require special licences. We only ship to countries where we’re confident orders can be delivered within the rules. Available countries are shown at checkout.

Due to the nature of research compounds, we cannot accept returns of opened or used products. Damaged, incorrect, or defective items will be replaced or refunded in full. Contact support@aurum-labs.co within 48 hours of delivery. Full details in our Returns Policy.

We collect only the data necessary to process and deliver your order. We do not sell personal data to third parties. Full details are in our Privacy Policy. For data requests or deletion, contact support@aurum-labs.co.

Your order confirmation email includes a full breakdown of your order. If you need an invoice, contact us at support@aurum-labs.co with your order reference and we’ll email one to you.